Часто задаваемые вопросы
Почему вы должны создать страницу часто задаваемых вопросов
Страница часто задаваемых вопросов — это тактика обслуживания клиентов, которая позволяет сэкономить время и содержит наиболее часто задаваемые вопросы и ответы для существующих или потенциальных клиентов.
Опубликуйте страницу часто задаваемых вопросов на своем сайте
Как только ваша страница часто задаваемых вопросов будет готова, пришло время опубликовать ее на вашем веб-сайте. Большинство компаний предоставляют ссылку на страницу часто задаваемых вопросов на главной панели навигации своего веб-сайта, поэтому независимо от того, где они находятся на сайте, посетители могут перейти прямо на страницу, если им нужна помощь.
Monitor the FAQ page's performance
With your page up and running, customers should be more successful in finding solutions to common problems. To find out if that's the case, you'll need to revisit the customer data that you used to create your FAQ page in the first place.
Organize questions by category
What can also be tedious is listing all the questions in random order. This is especially frustrating for customers who have several related questions regarding a single topic.
Write clear and concise pages
In terms of FAQ pages, "the more the merrier" is actually a fallacy. Too much text can end up being too confusing, causing readers to have to search for the answer they need.
Regularly update each page
Every FAQ page you have must be accurate. As your organization faces product launches and updates, your FAQ pages should reflect these changes as well. This means your team needs to consistently review each page and revise it after launching new features
Identify your most common questions.
As your business grows, you should update your FAQ page to include any new questions that become popular over time. For example, if you release a new product or service you'll need to update your FAQ page so that it includes troubleshooting tips for this offer as well.
Update content and add more solutions over time
As your business grows, you should update your FAQ page to include any new questions that become popular over time. For example, if you release a new product or service you'll need to update your FAQ page so that it includes troubleshooting tips for this offer as well.
